Technical lead for enterprise accounts: data architecture, system integration, and cross-functional delivery.

• Led management of high-value enterprise accounts — advising on data architecture, system integration strategies, and data quality improvements that reduced technical debt, strengthened customer satisfaction, and drove renewals.
• Rescued 5 at-risk accounts by diagnosing architectural issues and leading re-implementation efforts, securing successful renewals and deepening long-term client partnerships.
• Built a Python SDK enabling non-technical users to perform bulk data migrations between backend databases and customer warehouses, cutting manual operational effort by roughly 70–80%.
• Designed and shipped an automated workflow that converted Slack ad-hoc requests into structured tasks via REST APIs and webhooks, reducing manual task handling by half.
• Developed the Value Calculator tool that quantified product ROI for prospects, supporting sales and generating over $50K in additional revenue through Professional Services upselling.

Led cross-system integrations, deployments, and custom workflows that unified siloed business teams onto a single work-management platform.

• Managed a team of technical resources to lead the cross-system integration of marketing, account management, and billing platforms (Google Analytics, Facebook Analytics, Stripe) — unifying previously siloed business data and enabling comprehensive cross-functional analysis across the organization.
• Built a custom ClickUp-to-ClickUp integration using Python and REST APIs that closed critical product gaps in cross-instance data flow, significantly boosting delivery team efficiency for deployment, management, and reporting.
• Translated customer requirements into production solutions integrating business workflows, permissions, and access models — collaborating with engineering, design, and marketing to ship improvements that drove adoption and satisfaction.

Delivered enterprise content implementations across finance, government, and retail — secure content management, granular permissions, and compliance.

• Led enterprise content implementations for a Canadian financial cooperative, the US federal government, and an international retailer — delivering a secure document exchange proof of concept, aligning vision and strategy for mission-critical government objectives, and designing tailored user permission models for nationwide real estate collaboration.
• Designed contract management and legal documentation workflows for a mortgage rate provider's legal team — streamlining vendor and contract management while ensuring data compliance and security.